Terms and Conditions (2024)

2024 UNIWORLD RIVER CRUISES TERMS & CONDITIONS

We at Uniworld River Cruises want to do everything we can to make sure your cruise is enjoyable and worry-free. This page provides information about your cruise and contains terms and conditions (“Terms and Conditions”) which form the basis of the contract between you and Uniworld River Cruises.

In our brochure, on our website, and in these Terms and Conditions: “cruise” means the river cruise by the ‘Operators’ – Uniworld River Cruises BV, Uniworld River Cruises SA or GRC Global River Cruise Holding AG (as relevant) and if a pre-cruise or post-cruise tour is provided in conjunction with that river cruise by that provider or by Uniworld River Cruises Inc, “cruise” includes such tour. “Vessel” means the conveyance for providing the cruise and, where relevant, the tour, and includes ships and motor coaches used for those purposes.

Travel Corporation NZ Limited is the ‘Sales Company’ and the ‘Operators’ mentioned above, are collectively referred to as ‘Uniworld River Cruises’.

The expressions “we”, “us” and “our” mean Uniworld River Cruises and persons taking advantage of the services offered by Uniworld River Cruises and other persons (if any) included with that person in the booking and that person(s)’ travel advisor (if any) are included in the expression “you”, “your”, “guest” or “passenger”.

Travel advisors should request passengers read the Terms and Conditions prior to making a booking or any payment required by it.

By making a booking, the person doing so warrants that they have the authority of all other persons included in the booking to make it and accept and bind them to the Terms and Conditions. By confirming a booking by making any payment required by it, you acknowledge that a contract is made between you and us and that you are aware of, understand, accept, are bound by and will comply with the Terms and Conditions. The Terms and Conditions may be updated on our website or in writing by an officer of Uniworld River Cruises from time to time, but you will be bound by the version current as at the time of that payment.

Travel Corporation NZ Limited is responsible for only the services of reservation and ticketing. We do not accept any responsibility or liability in respect of the supply of any other services during or related to the cruise, or for any of the acts, omissions or defaults, whether negligent or otherwise, of any third parties, including, but not limited to, vessel operators and service providers.

Transport aboard the vessel and other services forming part of the cruise are provided to you solely by vessel operators and other service providers pursuant to the terms and conditions of one or more Passenger Ticket Contracts (“PT Contract”) they will provide to you.

A PT Contract contains clauses limiting the liability of the operator including limitations in respect of injury to or death of a passenger and damage claims relating to baggage and personal property. A PT Contract is subject to the limitations of liability and time limits for making a claim under the Athens Convention relating to the Carriage of Passengers and their Luggage by Sea, 1974 and the International Convention on Limitation of Liability for Maritime Claims, 1976. A PT Contract also includes a clause specifying that it is governed by the law of Switzerland, and that the courts of Rheinfelden, Switzerland, are the exclusive forum for resolving disputes.

A copy of PT Contracts is available on our website at https://www.uniworld.com/nz/cruise-passenger-ticket-contract and will be emailed or posted to you on request. By confirming your booking by any payment required by it, you acknowledge that you are aware of, understand, accept and are bound by each relevant PT Contract and will comply with its terms.

Uniworld River Cruises may, in its sole discretion, decline the booking of any passenger or cancel any booking of a passenger who does not or refuses to comply with the Terms and Conditions. In the event a passenger is removed from a cruise by the Operator, Uniworld River Cruises is not responsible for any costs incurred and passengers agree they will not hold Uniworld River Cruises liable for any such actions.

YOUR CRUISE

PRICES: All prices are per guest in New Zealand Dollars based on double occupancy unless otherwise noted. Fares are capacity controlled and are subject to change at any time without notice. All applicable discounts are applied sequentially. Fixed savings amounts are deducted prior to applying any percentage-based discounts. Availability of all stateroom categories cannot be guaranteed. Additional restrictions may apply. If you have booked air travel and/or a cruise package that includes air travel through Uniworld River Cruises, the price of your entire package will be guaranteed at the time of making the initial payment required by it. For current pricing, please refer to our website.

RESERVATIONS AND PAYMENTS: A deposit of at least 10% of the cruise/tour fare (cruise/tour plus port charge plus pre and/or post land extensions, less applicable discounts), per person is required at time of booking. Final payment is due at least 120 days prior to departure. For new bookings, a courtesy hold of up to 72 hours is allowed but cannot extend past the final payment due date. For bookings made within 120 days of departure, full payment is due at time of booking. Reservations will be cancelled if payments are not received in a timely manner.

For all guests booking air travel through Uniworld River Cruises, promotional or otherwise, an additional non-refundable deposit of NZ$500 per person, unless otherwise stated, is required at the time of booking. Upon receipt of air deposit your airfare, tax and fuel surcharges are final.

Your travel advisor shall, on receipt of any monies, hold such monies for each and every person named in the booking until the booking is confirmed, at which times those monies shall be remitted by your travel advisor to us. All such monies received by us will be deposited as required by law. We will be entitled to keep any interest earned on such monies. It is a condition of our confirmation of your booking and acceptance of your cruise that the monies held may be disbursed by us as and when we see fit or in respect of the services to be provided or fees payable under the cruise, and the payment of a deposit or otherwise for your cruise, shall be deemed to be a direction to disburse such monies as aforesaid.

WAITLISTS: Uniworld River Cruises may offer guests the ability to be waitlisted on some sold out departures. If you choose to be on the waitlist, a fully refundable deposit of NZ$500 per person is required at the time the waitlist is made. We will contact guests if and when their requested cruise becomes available. Pricing will be effective from the date the waitlist request was created. Once a waitlist request is confirmed as available, standard payment and cancellation policies will apply to the new booking. You can remain on the waitlist until the day of departure, after which the waitlist will automatically cancel, and we will refund all monies paid to us. If you wish to cancel your waitlist before this time, please contact our Reservations department.

ITEMS NOT INCLUDED IN THE PUBLISHED PRICE: These include, but are not limited to, airfares to and from your destination except where specified; airport/departure taxes; aircraft seat assignments, cost of passport and visas; taxes; excess baggage charges; laundry; phone calls; all items of a personal nature; items not included on regular menus; expenses for additional sightseeing not specified in the itinerary; and health, accident, baggage, or travel protection plans.

COMPLIMENTARY BEVERAGES FOR UNIWORLD PROGRAMS:

• Europe: Complimentary beverages onboard include wine, beer, spirits, specialty coffee, tea, soft drinks and mineral water.
• Vietnam & Cambodia: Complimentary house wine, local spirits and beer, soft drinks, tea and coffee will be served throughout the cruise. Onshore lunches include complimentary soft drinks, coffee, and tea. Onshore dinners include complimentary house wine, local beer, soft drinks, coffee, and tea.
• India: Complimentary house wine, local spirits and beer, soft drinks, tea and coffee will be served throughout the cruise. Onshore lunches include complimentary coffee and tea. Onshore dinners include complimentary house wine, local beer, soft drinks, coffee, and tea.
• Egypt: Complimentary house wine, local beer, soft drinks, tea, and coffee will be served during lunch and dinner onboard.
• Peru: Complimentary house wine and beer, spirits, soft drinks, tea, and coffee will be served on the Aria Amazon, between 6 AM and 11 PM throughout the cruise. Onboard meals include complimentary house wine and beer, soft drinks, coffee and tea. Onshore lunches and dinners include complimentary soft drinks, coffee and tea.

GRATUITIES:

• Europe: Gratuities for onboard personnel (ship staff, crew, Cruise/Tour Manager) are included during the cruise/tour.
• Asia, Egypt, and Peru: Gratuities for onboard and onshore personnel are included during the cruise/tour and extensions.

CANCELLATION POLICY:

We hope nothing will come between you and your Uniworld River Cruises holiday. Should you need to cancel your booking or any portion of it, your cancellation must be received in writing. It will be effective on the date of receipt. The cancellation charges noted below are in addition to any cancellation charges that might be levied by your travel agent. There is no refund for unused services or unused portions of the trip. For additional worry-free travel, please see the Travel Protection Plan section of the brochure though it should be noted that this is not a replacement for comprehensive travel insurance and we recommend guests consider purchasing comprehensive travel insurance at the time of booking.

Cancellation charges, per person and based upon the date of cancellation, are as follows:

Rivers Of The World bookings: For cancellation 120 days or more prior to departure the cancellation charge is NZ$3,200 per person. For cancellations less then 120 days from departure please refer to the above schedule.

WORRY-FREE DEPOSIT PROTECTION: OUR 5-YEAR GUARANTEE: Should your plans change, and you cancel your booking one hundred and twenty (120) days or more prior to your cruise start date, you will receive a credit of NZ$500 per person, valid for up to five years from date of cancellation. This credit cannot be used as deposit or Gold Seal Protection payment for a future booking. This credit will be applied as a reduction to the base fare of the new booking on an alternative departure. Only one credit per person can be applied to each cruise booked and is combinable with all Uniworld River Cruises promotions current at the time of the booking. This credit cannot be redeemed for cash.

ILLNESS OR ABSENTEEISM: In the event of your withdrawal from a cruise after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim you intend to make to your insurance company. We regret that no refunds can be made for absences from a cruise, including but not limited to missed meals or sightseeing. Uniworld River Cruises makes no representation or guarantee concerning reimbursements under any insurance claim.

CRUISE REVISION FEE: A fee of NZ$75 per person, per transaction, will be charged for any passenger name change, cruise date change (within the same calendar year only) or itinerary change made to a reservation after the booking is confirmed, unless the change increases the value of the booking. A passenger name change, cruise date change or itinerary change within one hundred and twenty (120) days of departure will be treated as a cancellation and subject to our cancellation policy, with cancellation charges (as previously listed) applied. In addition, any revision to a booking may result in the loss of a confirmed airline reservation, change fees (refer to the Air Revision Fee section below for details) and increased airfare in addition to any charges levied by the airlines, all of which will be payable by the passenger.

YOUR FLIGHT

AIRLINES AND AIRFARES: Airfares are subject to change or withdrawal at any time (without notice), and airlines reserve the right to change the payment due date at any point prior to ticketing. Changes to flight itineraries and name changes may result in penalties charged by the airline concerned and passed on to the passenger.

AIR REVISION FEE: A fee of NZ$75 per person will be charged for any revision or alteration made to an airfare after confirmation. This charge will apply each time you request a change. If you change your air travel plans after your ticket is issued, you will be charged a NZ$120 per person per change fee, and you will be responsible for any increase in airfare and/or penalties levied by the airline, which may be up to 100% of the air ticket value.

AIRLINE CANCELLATIONS: Your air deposit is non-refundable in the event you choose to cancel your air arrangements at any time. If you cancel inside one hundred and twenty (120) days from departure the full airfare costs are non-refundable. For air booked under air included or promotional offers, cancellation charges may be deducted from any cruise fare refund you may be entitled to under our Cancellation Policy.

AIR BOOKINGS AND RESTRICTIONS: Uniworld River Cruises is not responsible for denied boarding or reissued costs due to incorrect name, date of birth or gender information supplied to us. Flight itineraries supplied prior to ticketing are subject to change without notice. Uniworld River Cruises is not responsible for any inconvenience or costs or fees incurred as a result of delays, lost luggage, or disruption of air service. Flight itineraries provided are subject to change by the airline(s).

SEAT ASSIGNMENT AND SPECIAL SERVICES: Requests for seat assignments, special meals and special services must be made directly to the airline. Not all airlines offer pre-assigned seating and any additional charge will be at the guest’s expense. Seating is solely under the airlines’ control as are itinerary changes, flight delays and schedule changes.

ARRIVAL AND DEPARTURE TRANSFERS

COMPLIMENTARY GROUP TRANSFERS: Complimentary group transfers are available between the airport and the ship/hotel on the day the cruise or cruise-tour begins, and between the ship/hotel and the airport on the day the cruise or cruise-tour ends, when flight arrival and departure times meet our published Transfer Guidelines. Please note, there may be a waiting period of two hours or more unless private car transfers have been purchased.

Please note: Due to airport restrictions, group transfer motor coaches may not be allowed to park near the terminal exit. As a result, guests with group transfers should expect to walk up to 15 minutes or longer from the terminal to the motor coach. Our airport representatives have limited ability to carry luggage or assist guests with mobility needs. Guests who want or need assistance on arrival are advised to consider booking a private transfer, as private cars can usually stop in front of the terminal exit and provide guests with more assistance.

PRIVATE CAR TRANSFERS: Private car transfers are available for purchase for up to two guests per car between the airport and the ship/hotel on the day the cruise or cruise-tour begins, and between the ship/hotel and the airport on the day the cruise or cruise-tour ends, for guests whose flights fall within our published Transfer Guidelines.

TRANSFER GUIDELINES: Please visit our Arrivals, Departures & Transfers page to view the flight arrival and departure times that meet our transfer guidelines. If your flight arrangements arrive/depart outside of these parameters, you must make your own transfer arrangements. Guests must provide their flight details to Uniworld no later than 45 days prior to departure to schedule their transfers. Uniworld will not be responsible for missed transfers due to delayed or cancelled flights, or for missed cruise/trip days, or for extra costs resulting from the foregoing.

ADDITIONAL CONSIDERATIONS

BAGGAGE FEES, BAGGAGE AND PERSONAL BELONGINGS: Only one (1) suitcase, one (1) carry-on bag, and one (1) personal bag (handbag, computer case, etc.) per person is permitted onboard ships and motorcoaches. Airlines may have additional baggage restrictions and may impose additional fees for checked baggage and/or excess baggage. Additional taxes and surcharges may be collected by foreign government and non-government entities. Keep an eye on your baggage—it is your responsibility throughout the cruise. Uniworld River Cruises is not responsible for loss, theft, or damage to baggage and/or personal belongings at any time during the cruise, or on included transfers and other transport. We recommend comprehensive international travel insurance to provide cover for any lost, stolen or damaged baggage, is obtained by all passengers prior to departure from New Zealand.

If your itinerary includes one or more flights within the region visited as part of your cruise, such flights will be in economy class. If your baggage exceeds the airline’s limit, excess baggage fees may be levied and will be your responsibility.

Check-In and Check-Out Times: Please note that standard check-in and check-out times will apply regardless of flight schedules or transfer arrangements.

• Arrivals: On the day of embarkation your stateroom will be ready after 3:00pm. Guests who embark prior to 3:00pm can wait in one of the public areas onboard. For itineraries beginning at a hotel, your room will be ready after the hotel’s standard check-in time. We are unable to request early check-ins.
• Departures: On the day of disembarkation you must vacate your stateroom by 8:00am. Guests with flights departing later in the day may wait onboard in one of the public areas until 1:00pm or later, depending on the sailing schedule. For itineraries ending at a hotel, you must vacate your room by the hotel’s standard check-out time. We are unable to request late check-outs.

TRAVEL DOCUMENTS

MANDATORY PASSENGER REGISTRATION: Uniworld Guests are required to register for their cruise at my.Uniworld.com. There you can provide the following necessary information:

• Your personal details, including your email address and phone number.
• Your emergency contact info and travel insurance details, just in case we need it.
• Any dietary, medical or other special requirements you may have.

If you are planning to depart New Zealand significantly earlier than your cruise departure, please ensure this information is provided to us at the time of booking so that your documentation reaches you in a timely manner. A re-issue of documentation is subject to a fee of NZ$20 per person. This fee will apply in addition to any other applicable Uniworld River Cruises and/or airline cancellation/amendment fees.

DOCUMENTS: Provided full payment has been received on time and registration is completed, travel documents will be available to download in electronic format 21 days prior to travel from my.Uniworld.com. Here, you’ll also find information about your cruise such as the point of embarkation, your accommodations, and answers to a host of FAQs.

PASSPORT/VISA: A valid passport is required to travel on all Uniworld River Cruises programs. Passports must be valid for at least six (6) months after the scheduled return date of the cruise. You should check with your travel advisor or local consular services for information regarding necessary documentation.

Any visa(s) or other documentation required for a particular itinerary is the sole responsibility of the guest. Obtaining and carrying these documents is your sole responsibility. Uniworld River Cruises will not be responsible for advising and/or obtaining required travel documentation for any passenger, or for any delays, damages and/or losses, including missed portions of your cruise, related to improper travel documentation. Entry to another country may be refused even if the required information and travel documents are complete. Government imposed security/immigration measures require we have passport information and emergency contact information for all passengers prior to release of documentation.

ETIAS: The European Travel Information and Authorisation System (ETIAS) is a visa waiver/pre-screening program for ALL travellers who are visiting countries in the Schengen Area, Cyprus, Bulgaria and Romania.

ETIAS is expected to come into effect by November 2023. Once in effect, guests will complete a short online application with security, health, and passport questions, pay a processing fee, and obtain an approved ETIAS visa waiver within approximately 72 hours. The waiver will be required for entry and will be valid for short-term stays of up to 90 days. Travellers can then move freely between the Schengen countries as there are no internal hard borders within the zone.

For more information please visit the official website: www.etias.info.

TRAVEL INSURANCE RECOMMENDATION: We strongly encourage you to purchase travel protection when travelling with Uniworld. Should you choose to travel on Uniworld without travel insurance coverage you will need to acknowledge your agreement to take full responsibility for all expenses (trip interruption, trip delay, medical expenses, quarantine expenses and emergency evacuation/repatriation) that may arise while travelling with Uniworld. Your cruise documents will not be released until the insurance acknowledgement section of the Passenger Information Form found on "My Uniworld" has been completed. If you do not currently have travel insurance, please contact Uniworld or your travel advisor as soon as possible to discuss your options.

GOLD SEAL PROTECTION PROGRAM: For terms and conditions on our Gold Seal Protection program, please go to uniworld.com/already-booked/gold-seal-protection.

ITINERARY CHANGES: You can count on the value of Uniworld’s experience and regional knowledge to make sure you enjoy your cruise even when conditions beyond the vessel operators’ control occur. The very nature of a river, its sources, and networks of bridges and locks, means that there will be times when weather or other conditions in a region require adjustments and/or modifications to an itinerary. Although every effort will be made to keep itineraries, ships, and hotels as they are shown in our brochure and on our website, the vessel operators reserve the right to substitute itineraries, hotels or ships. In such cases, everything will be done to make sure the locations visited, the excursions taken and the hotels or ships offered are similar to the ones originally planned. Any changes to itineraries will not result in eligibility for a refund. Itineraries are subject to change without notice and may need to be altered specifically because of water levels, wind factors, or other conditions.

ADVANCED, CANCELLED, OR DELAYED SAILING: Uniworld reserves the right to cancel, advance, postpone or modify scheduled departure, return or itinerary dates, as well as locations, events and schedules, and may, but is not obligated to, substitute, vary, alter, reschedule, cancel and/or relocate any accommodations, vessels, modes of transportation and other aspects of the holiday. Uniworld is authorized to take these actions due to causes or circumstances of any kind or nature beyond Uniworld’s control, or causes or circumstances within Uniworld’s control that Uniworld deems to make such actions appropriate. Uniworld will not be liable for cancellation, delay, rescheduling or other adjustment or impact to a departure or itinerary, or other aspects of the holiday brought about due to force majeure or other circumstance beyond its control that prevents or interferes with any aspect of the cruise-tour, also including governmental and administrative actions. The company’s only liability will be to provide Passengers the amount it has received for the Contract in the form of a Future Travel Credit or at Uniworld’s discretion a refund of monies paid to Uniworld in connection with such cruise/tour. Uniworld is not responsible for other travel arrangements affected due to our cancellations or changes and is not liable for any cancellation or change costs or penalties incurred on other travel arrangements, including air tickets.

STATEROOM CHANGES: If due to unexpected technical or other unforeseen circumstances, it becomes necessary to change a guest’s stateroom onboard, your eligibility for compensation is governed by the PT contract.

EXTENSIONS/LAND TOURS: Uniworld River Cruises reserves the right to reschedule and/or cancel pre/post/cruise land extensions or land tours if the minimum number of participants (20 people) is not met or for safety reasons. If you choose to cancel your pre- and/or post-cruise extension less than one hundred and twenty (120) days before departure, please refer to the Cancellation Policy section for the applicable cancellation policy and charges that will be applied.

RIVER HERITAGE CLUB BENEFITS: Once you’ve cruised with Uniworld River Cruises, you automatically become an esteemed member of our River Heritage Club, eligible for an array of member-only savings and onboard benefits that we offer in sincere gratitude for your loyalty including, but not limited to:

• Join the Captain for a members-only cocktail party onboard
• Complimentary onboard laundry service weekly on ships in Europe and once per cruise on ships in India, Vietnam and Cambodia
• Complimentary in-room fruit platter waiting for you upon arrival
• Exclusive e-magazine
• Special member-only offers

River Heritage Club savings and amenities are available to guests after completing their first Uniworld River Cruise. Exclusive Savings apply to the cruise portion of the trip. Savings vary by itinerary and departure date. Savings are combinable with all Uniworld River Cruises promotions. River Heritage Club savings are not combinable with any Travel Corporation discounts as offered by companies such as, but not limited to: Insight Vacations, Luxury Gold, Trafalgar, Adventure World, etc. Restrictions may apply. Offer is subject to change.

SECURITY: Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even cruise cancellation. You must accept these risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions.

HEALTH AND MOBILITY: The Company strives to provide a safe, enjoyable, and memorable travel experience for all passengers, and has therefore put the following policies in place:

• All guests must ensure they are medically and physically fit for travel.
• Passengers are required to advise the Company at time of booking of any physical, medical, or other special needs that require accommodation. After the time of booking, should a Passenger develop a physical or medical condition that requires accommodation, the Passenger is required to advise the Company.
• The Company may impose health and safety requirements necessary for the safe operation of the cruise-tour, and for the wellbeing of our Passengers and crew. The Company may also exclude an individual from participating in a tour or activity if that individual’s participation poses a direct threat to health or safety. To stop the spread of contagious illnesses, the Company or local authorities may require the isolation or quarantine of Passengers. These measures will not result in the eligibility for a refund of unused features or services.
• The Company welcomes Passengers with special needs or disabilities, however please note that the Company does not provide personal medical or mobility devices (such as wheelchairs, hearing aids, or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting, or dressing). A companion capable of providing such assistance must accompany any Passenger who requires services of a personal nature.
• The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received.
• Passengers should be aware some tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, stairs, and locations which may not be easily accessible or accessible by wheelchair. During the tour, the Company may make arrangements with carriers, hotels, and other independent suppliers to provide travel services. These parties are independent entities over which the Company has no control. Accommodations on international tours may differ from those in your home country. The Company cannot guarantee disability access or accommodations for passengers travelling on international tours.
• The Company may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with Company’s Terms and Conditions.

YOUNG TRAVELLERS:
Europe, Asia, India, and Egypt: Guests must be 4 years of age or older. Guests who are less than 18 years of age must be accompanied by a parent or guardian and booked in a cabin with someone who is 21 years of age or older.

Peru: Guests must be 7 years of age or older. Guests under 21 must be booked in a cabin with someone who is 25 years of age or older, or travelling with a parent or guardian who is booked in a connecting suite. Some excursions may not be suitable for young children.

Please note: Our Generations program departures include programs and services designed for families traveling with children. Adults accompanying children are responsible for their safety and behavior onboard and onshore.

SMOKING POLICY: For the comfort of all guests, smoking is permitted only on the ship’s sun decks. Smoking is not permitted on motorcoaches. This policy applies to all forms of smoking materials including vapour e-cigarettes.

DIETS: Please advise the Uniworld River Cruises reservation agent or your travel advisor of specific dietary requirements and we will do our best to ensure your request is accommodated. Please also indicate your dietary requirements when you complete the Passenger Information Form at uniworld.com/pif.

PETS: Pets are not permitted on a cruise.

LEGAL NOTES

RESPONSIBILITY: Vessel operators or service providers are responsible to the passenger for supplying the relevant services described in this brochure or on the Uniworld River Cruises website, are not our agents or employees, and make such supplies as principal and subject to terms and conditions as they respectively impose. Uniworld River Cruises does not acquire such services as your agent and its responsibility is limited to the services of reservation and ticketing which it provides.

WAIVER: In the absence of its negligence, neither Uniworld River Cruises nor its agents or co-operating organisations shall be responsible for any cancellations by any vessel operator or service provider, diversions or substitutions of equipment, any acts, variations, postponements, omissions or default whatsoever by air carriers, land carriers, hoteliers or hotels, transport providers or any other persons providing any of the services and accommodations to passengers (including any consequences thereof such as changes in services, accommodation or facilitations necessitated thereby). Nor shall Uniworld River Cruises, such agents or co-operating organisations be liable for any loss or damage to baggage or property or for injury illness or death or for any damages or claims whatsoever arising from loss negligence or delay due to the act, error, omission, default or negligence of any person not their direct employee or under their exclusive control, including any act, error, omission, default or negligence of any country government or governmental authority, officer or employee.

COSTS: In any legal action, arbitration, or other proceeding to enforce, interpret or construe the Terms and Conditions, or concerning any grievance relating to the cruise, the prevailing party shall be entitled to recover its reasonable legal fees and expenses on a solicitor/client basis.

ERRORS AND OMISSIONS: Every effort is made to ensure website accuracy and brochure accuracy at the time of going to press, however Uniworld River Cruises cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances in relation to brochures, websites or any other printed collateral used to promote cruises. We reserve the right to make corrections as required.

AGREEMENT: Each guest is required to comply with the terms, conditions, requirements, laws, rules and/or regulations of any service provider, or any country or governmental authority, and shall be liable for any such non-compliance.

DATA PROTECTION STATEMENT: In order to process your cruise booking, Uniworld River Cruises will need to use personal information of yours and other passengers included in your booking. This personal information may include each passenger’s name, address, phone number, email address, passport number, credit/debit card number and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to vessel operators, service providers, independent contractors and other suppliers of your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organisations, and otherwise as required by law.

Additionally, we may need to provide personal information to contractors who provide services to or for us (such as sending mail, processing payments or providing marketing assistance). This may involve sending personal information (including sensitive information) to other countries, in the event of which we will take all reasonable steps to ensure that the overseas recipient does not breach the New Zealand Privacy Act in respect of your personal information.

We may also use the personal information you provide us to review and improve the cruises and services that we offer, and to contact you (by post, email and/or telephone) about cruises and services we offer in which you may be interested. If you do not want to receive this information, or if you want a copy of the personal information we hold about you, please call or write to us at Travel Corporation NZ Ltd, 131 New North Road, Eden Terrace, PO Box 68640, Auckland 1021. We may charge a fee for supplying you with this information as permitted by law.

TRAVEL CORPORATION NZ LIMITED.
131 New North Road, Eden Terrace,
P.O. Box 68-640, DX: CX 10210,
Auckland 1021, New Zealand

Telephone Numbers
0800 465 432 (toll free)
(09) 300 1550

Email: info@uniworldcruises.co.nz

These terms and conditions for 2024 supersede any others currently on the market.